Pay for results.
Not lookups.

You only pay
when we deliver.

A credit is what you spend when we deliver. Verified emails cost 1 credit. Found phone numbers cost 10. If we can’t verify the email or find the phone, nothing is deducted. You only pay when the data lands in your hands.

Each credit returns a complete record: the person’s verified work email, their job title (when available from our data sources), and the company domain. If you search with phone enrichment enabled, you’ll also receive up to 2 phone numbers per lookup with type labels (mobile, direct, office).

Most tools charge you a credit for every lookup, whether the email bounces or not. Their “900 credits” might yield far fewer usable emails. prospiq only deducts a credit when we return a verified email or find a phone. You never pay for bad data or missed lookups. Plus, our pricing is flat-rate, not per-user.

It's rare, because every email is checked with the mail server before you're charged. But a mailbox can be closed after we verify it, or a company can change its mail setup. If one does bounce, email support@prospiq.net with the bounced addresses within 30 days and we'll put the credits back in your account. No forms, no hassle.

Phones cost 10 credits when we find them, 11 for email and phone together. If no phone is found, nothing is deducted. Free plan includes 20 credits to try phone and email enrichment. Paid plans have no phone cap; your credit pool is the only ceiling.

Paste one address or upload a CSV of up to 10,000 and we check whether each mailbox really exists. Every plan, including Free, gets 25 verifications free each month. After that, 1 credit covers 5 verifications. An “unknown” result (when the mail server won't answer) is always free, and re-checking the same address in the same month costs nothing. Try the verifier.

Repeat searches for the same person are completely free. We cache your previous results, so you can look up the same contact as many times as you need without spending any credits.

Yes, on every paid plan. When your plan renews, unused credits carry over for one month, up to one month’s worth. So a slow month never costs you: on Starter you can hold up to 1,000 credits, on Growth 3,000 and on Pro 7,000. Rolled-over credits end if you cancel your subscription.

When you hit your plan limit, lookups pause. No overage charges, ever. We’ll notify you when you’re running low, and you can upgrade in one click for instant access to more credits.

Since you only pay for verified results, refund situations are rare. But if something goes wrong on our end, we'll make it right. See our full refund policy for details, or prospiq facts for every policy on one page.

Yes. We process only publicly available business contact data under legitimate interest (GDPR Art 6(1)(f)) and legitimate use (India's DPDP Act). Anyone can request data removal through our opt-out page, and we maintain a permanent suppression list. You can read our full privacy policy.