Credits and billing
How credits work, what we charge for, plans, invoices, and refunds.
6 articles
How credits work
Email costs 1 credit, phone costs 10, both costs 11. You're never charged when we come back empty.
May 11, 2026
What we charge for and what we don't
A practical walkthrough of every billable and non-billable action in prospiq.
May 11, 2026
Plans and pricing
Four plans from free to Pro. Same features at every tier — only volume differs.
May 11, 2026
Refunds
Our refund policy, when we issue them, and how to ask.
May 11, 2026
When credits expire
How credit resets work, what happens at downgrade, and the small print on the free tier.
May 11, 2026
Free tier limits explained
What the free tier can and can't do, why those specific limits exist, and how to know when you've outgrown it.
May 11, 2026