Credits aren't permanent. Here's exactly when they reset, when they expire, and what happens at every transition point so there are no surprises.
Monthly plans
On any monthly paid plan, you receive your full credit allowance at the start of each billing cycle.
- Starter: 500 credits
- Growth: 1,500 credits
- Pro: 3,500 credits
Unused credits do not roll over to the next month. If you used 200 of your 500 Starter credits this month, next month you start with 500 again — not 800.
This isn't a trick to make you spend more. It's how we keep monthly pricing predictable and avoid the storage problem of unlimited carry-over.
Yearly plans
Yearly plans are billed up front for twelve months, but credits are issued monthly. You don't receive 6,000 credits on day one if you sign up for a year of Starter — you receive 500 each month, twelve times.
Same rule applies: each month's unused credits don't carry over.
Free tier
The free tier gives you 20 credits on signup. These do not auto-refresh.
The free 20 credits are a one-time grant to let you try prospiq with real data. Once they're spent, you can either upgrade to a paid plan or wait — we occasionally extend free credits on a case-by-case basis, but it's not automatic. If you've been a free user for a while and need a few more credits to evaluate, email support and ask.
What happens when you upgrade
When you upgrade from one paid plan to another (Starter → Growth, Growth → Pro, etc.), your new plan's credits are issued immediately for the remainder of the current cycle, pro-rated based on how much of the cycle is left.
For example: if you upgrade from Starter to Growth halfway through your billing month, you receive roughly half of the difference between Starter (500) and Growth (1,500) — about 500 additional credits for the second half of the month. At the next renewal, you get the full Growth allocation (1,500).
If you upgrade from free to paid, you keep any unused free credits — they're additive to your first month's paid allowance.
What happens when you downgrade
When you downgrade from a higher plan to a lower one, the change applies at the start of your next billing cycle. You keep your current plan's full credits for the remainder of the cycle.
Credits earned on a higher plan don't transfer if they exceed the new plan's monthly cap. Example: if you're on Pro (3,500/month) with 2,000 credits left and you downgrade to Starter (500/month), at the next renewal you reset to 500 — not to 2,000.
What happens when you cancel
When you cancel a paid subscription, your account doesn't go away. You revert to the free tier at the end of your current billing period. Your saved lists, search history, and previously enriched contacts remain accessible.
Unused credits from the paid plan are not retained beyond the end of the billing cycle. You'll receive the standard free-tier credit policy from that point forward.
What about credits I purchased separately?
Right now, prospiq only sells credits through monthly and yearly subscription plans. One-off credit packs may be added later. If they are, they'll have a separate expiration policy spelled out at purchase.